Continuum CXM #120

New Case Create Webhook

Webhooks are a way of moving data from one place to another (Watch this 10 minute video for an overview) and with this release of CXM, we are adding a 'case create' event, so that when a case is created in CXM you can push the associated case data to an external system opening up a number of integration possibilities and use cases. A few examples might include automating reporting, creating a service request in a third party system when a case is created in CXM, Sending an SMS to an end customer or triggering a push notification to your mobile app. 

Please see our administrator guide for more information on configuring the case create webhook.

Improvement The case type tab navigation has been reordered to match the order of tasks relating to creating a case type.