Continuum CXM #95

New Delete customer user accounts

When staff users delete a customer record this now also deletes the customer’s user account helping you to fulfil requests from customers to remove their personal data and comply with GDPR.

For more details watch the video and read the CXM advisor guide for a step by step guide for users deleting customer user accounts. Please also see the CXM administrator guide to make sure that staff users have the appropriate permissions to delete user accounts.

New Delete personal data from customer cases

Staff users will now be able to remove all personal data from a customer case at the click of a button. You will need to define which case types can have personal data manually deleted by staff and what data is deleted - yuou can find our more in the CXM administrator guide.

For more details watch the video and read the CXM advisor guide for a step by step guide for users deleting personal data from a case.