General problems

Connectivity to CXM

Check that your application server is able to connect to the CXM OAuth endpoint.

curl -i “https://myorg.q.jadu.net/q/oauth/v2/token”

Common problems with connectivity are caused by:

• SSL - CXM requires TLS v1.2 or higher, check that your application supports this.
• Hosts entries
• All outgoing connectivity blocked
• Missing proxy configuration
• Lack of DNS service

Proxy / reverse proxy

If configured incorrectly, these can interfere with the request URI being passed to & from CXM.

This should be checked and corrected or disabled.

SSL / TLS

CXM requires TLS v1.2 or higher, check that your application supports this.

Make sure all packages on the server are up to date by running apt-get / yum update.

Redirect URI mismatch

Any value passed as the redirect_uri parameter must match exactly with a redirect_uri listed against the CXM OAuth client.

When this happens you will be presented with a Page not found error within the CXM Control Centre.