Swindon Borough Council

Customer Portal & Service Automation

In September 2016, Jadu Continuum CXM, a cloud based solution for creating and managing customer conversations and helping keep customers in the loop with their requests and enquiries in real-time, was chosen to give residents direct access to their cases and act as a ‘digital concierge’.

 

This included integration, training, consultancy and data migration assistance and an initial three case types, beginning with Garden Waste. Procurement was managed via the Government’s G-Cloud Digital Marketplace.

“We spoke with fellow Jadu Continuum CXM users at the Royal Borough of Windsor and Maidenhead and the feeling was that as Garden Waste is actually quite complicated, it was a good one to start with and to tackle head on” said Mike Airey, Programme Manager, Swindon Borough Council.

Content Management System

Reach out to your customers on any device with a highly secure, flexible and liberating publishing solution.

XForms Professional

Build efficiency into your services by connecting with your customers. Intelligent forms on all devices, providing rapid service transformation with flexible integration.

Customer Experience Management

Create and manage customer interactions and expectations in real time, keeping your customers informed and up to date.