Case messages

Case messages

The Messages tab displays any messages associated with the case. These will include messages manually added to the Timeline. You can add a new message by clicking on the New Message button.

Case messages

Enter the details of your message:

  • To: search for and select users or groups that you wish to send the message to.
  • Subject: enter a subject for your message.
  • Message: enter your message details.
  • Request response: You can request a response.

Case messages

If you request a response you can select who you would like to Request response from and when you would like to Request response by.

Click Send when your message is ready.

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