CXM - Advisor User Manual

A guide to Jadu Continuum CXM for customer services advisors, call centre operatives and other staff members.

The Jadu CXM Advisor manual provides details on how to manage contacts and cases in your Jadu CXM instance. This manual is aimed at staff members who will be using Jadu CXM to raise, track and update customer service requests.

This manual is not intended to be for public users or administrative staff who are looking to create and manage workflows.