Join us for an exclusive, free half-day event, hosted in collaboration with Medway Council in the heart of Rochester, Kent.
The event will showcase how their ambitious Medway 2.0 transformation programme is driving smarter, more efficient services through citizen-centred service design, automation and the power of Jadu Connect.
With £1 million annual investment pledged to invest each year to drive innovation and a target to save £2 million in 2024-2025, Medway Council has designed their services from the ground up, starting with customer needs. The result is end-to-end automated, streamlined, intuitive processes that save time, improve efficiencies, reduce costs and transform resident experiences.
This event is ideal for local authority Heads of Transformation/Digital/Service/IT, Customer Service Managers and anyone responsible for improving public-facing services.
What to expect from the day:
- Inside Medway 2.0: Hear directly from Paul Boyd, Chief Information Officer at Medway Council, about the council’s long-term transformation vision, the challenges they’re tackling, how they’re embedding smarter digital services and the progress made so far.
- Saving £55,000 per year with citizen-centric services: Learn how Medway is using Jadu Connect to establish a central view for residents, giving the council the ability to see all interactions with a resident across multiple services. Through service pattern mapping, Medway has consolidated 80 forms into just 32, dramatically improving processes, enhancing the resident experience and saving £55,000 annually - all delivered within six months.
- Develop your dream service workshop: Take part in an interactive workshop exploring how to apply service design principles to your services in your organisation, led by experienced service designers.
- Transforming nuisance vehicle reporting: Learn how Medway transformed a complex, confusing reporting process into a streamlined digital journey using Jadu Connect, DVLA integration, and smart automation. Through service design workshops with residents and internal teams, Medway identified pain points and simplified the process, from reporting a vehicle with a simple map pin drop to live DVLA lookups and automated notifications.
- Streamlining and automating services: Discover how Medway is automating and streamlining the most complex processes, starting with finance processes. Automation solutions have been trialled, proven successful, and are now fully scalable across the whole Council - with no human intervention required, saving both time and money.
Why attend?
This is a unique opportunity for digital transformation and customer service leaders across local government to learn from a forward-thinking council that is already delivering tangible results through digital transformation. Whether you’re at the start of your journey or already making progress, you’ll leave with practical ideas, real-world examples and valuable insights to help you shape your own transformation plans.
Spaces are limited - reserve your free place today!
*Please note, this is for Local Government employees only and all other registrations will be cancelled.
