West Northamptonshire Council: AI for customer service automation and transformation

West Northamptonshire logo with red, green and blue colours

Join us at West Northamptonshire Council’s Collaborative Digital Connect Day as we learn about their journey of digital transformation.

We’re excited to announce that the next Connect Day will be hosted in collaboration with West Northamptonshire Council this September!

The council will take you on the journey of how they are using artificial intelligence (AI), automation and digital transformation to power and enable innovative, automated and integrated digital services to provide a seamless, end-to-end digital customer experience.

Prepare for interactive sessions, invaluable learnings and LIVE demonstrations that will showcase the Council's approach to:

  • Chatbots & Case Management in Jadu Connect
  • Alexa Smart Skills Integration
  • Rate This Page Feature
  • Addressing Service Challenges with AI
  • Headless Complaints Service
  • WNC App & Report It

Lunch is included, as well as a light breakfast and refreshments throughout the morning.

Save your spot

Date: 18th September 2024.

Location: Vulcan Works 34-38 Guildhall Road Northampton NN1 1EW

Cost: Free

Time: 09:30 - 14:00