Join us, along with The Borough of Broxbourne Council and Sopra Steria, for a webinar on Tuesday 23rd March at 10am GMT.
The Borough of Broxbourne Council embarked on a transformation project designed to put its 100,000 residents at the heart of digital services. With the help of Sopra Steria, the council redesigned customer-facing and internal services, and moved digital services to Jadu’s intelligent, simple to use customer experience management platform. The transformation saw the launch of 126 new end-to-end digital services (33 of which were delivered during the pandemic) and achieved a 69% increase in digital service uptake.
In this 1-hour webinar, Sandra Beck, Director of Finance and Rebecca Keene, Head of Finance, both Borough of Broxbourne Council, along with Dave Wardrop, Customer Success Consultant at Jadu and Becky Davis, Senior Consultant and Chris Chubb, Head of Business Technology, both Sopra Steria, will give an overview of the transformation.
The hour will cover:
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Digital capabilities: Launching four new digital platforms, making the most of legacy systems and implementing cloud-based technology and integrations
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Efficiency gains: Achieving a 69% increase in digital service uptake
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Enabling self-service: Launching a new website and 150+ end-to-end digital services
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Customer centricity: Giving customers access to services 24/7
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COVID-19: The pandemic’s impact on the project
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