Complaints Case Type - Library

Item Description

This Case Type / Workflow to power stages 1, 2, and 3 of a corporate complaints process.

Multiple Central Forms have also been shared in order to provide Citizens with the ability to raise the New Complaint intiailly, but then also subsequently to provide a response for any further information as required within the workflow.

An overview of the resulting complaint process is provided within the demonstration movie below.

 

Service design flow diagram
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Related
Minimum requirements
Jadu CXM and Jadu XFP
Integrated Systems
None
Target Audience
Public and Internal
Lead Customer
Jadu Customer Success
User Tested
This artifact has been user tested.
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